Terms of service

General Terms and Conditions

1. Scope of Application

1.1 These Terms and Conditions of "Casada International GmbH" (hereinafter "Seller") apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller concerning the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer's own terms is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the course of their independent professional or commercial activity.

2. Conclusion of Contract

2.1 The product representations in the Seller's online shop do not constitute binding offers by the Seller but serve for the submission of a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. By clicking the "BUY NOW" button after entering their personal data in the final step of the ordering process, the Customer submits a legally binding offer to purchase the goods in the shopping cart.

2.3 The Seller may accept the Customer's offer by sending a written or electronically transmitted order confirmation (fax or email) or by delivering the goods within five days. The Seller reserves the right to decline the acceptance of the order.

2.4 Order processing and contact usually take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct and that emails sent by the Seller can be received at this address. In particular, the Customer must ensure that all emails sent by the Seller or by third parties engaged in order processing on behalf of the Seller are deliverable when using spam filters.

3. Return Costs in Case of Withdrawal

If the Customer has a right of withdrawal and exercises this right, they shall bear the regular costs of returning the goods if the price of the item to be returned does not exceed 40 euros or if the Customer has not yet provided consideration or a contractually agreed partial payment at the time of withdrawal in the case of a higher price, unless the delivered goods do not correspond to the ordered ones. In all other cases, the Seller bears the costs of return.

4. Prices and Payment Terms

4.1 The prices indicated by the Seller are final prices and include the statutory German VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries within Germany, the Seller offers the following payment options, unless otherwise specified in the respective product description:

Prepayment by bank transfer
Cash on delivery
Cash payment upon pickup
PayPal

4.3 If international shipping is additionally offered for a product, the following payment methods are available for deliveries abroad, unless otherwise specified:

Prepayment by bank transfer
Cash payment upon pickup
PayPal

For deliveries to countries outside the European Union, additional costs may arise in individual cases, which are not the responsibility of the Seller and must be borne by the Customer. These include, for example, fees for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties).

4.4 If prepayment is agreed, payment is due immediately upon conclusion of the contract.

4.5 In the case of pickup by the Customer, the Seller shall first notify the Customer via email that the ordered goods are ready for pickup. After receiving this email, the Customer may collect the goods in consultation with the Seller. In this case, no shipping costs will be charged.

5. Delivery and Shipping Conditions

5.1 Delivery of goods is regularly made by shipping to the delivery address specified by the Customer. The delivery address provided in the Seller's order processing is decisive.

5.2 If the shipping company returns the shipped goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful shipment. This does not apply if the Customer exercises their right of withdrawal by refusing acceptance, if the Customer is not responsible for the circumstances that made delivery impossible, or if the Customer was temporarily prevented from accepting the offered service, unless the Seller had announced the service a reasonable time in advance.

6. Liability for Defects Statutory liability for defects applies.

7. Applicable Law

7.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

7.2 If the Customer acts as a merchant, a legal entity under public law, or a special fund under public law, the exclusive jurisdiction for all disputes arising from this contract shall be the Seller's place of business. The same applies if the Customer has no general jurisdiction in Germany or the EU or if their place of residence or habitual abode is unknown at the time of filing a lawsuit. The right to appeal to another court of jurisdiction remains unaffected.

7.3 The language of the contract is German.

8. No-Russia Clause

8.1 If the goods and technologies to be delivered by the Seller are subject to Article 12g of Regulation (EU) No. 833/2014 concerning restrictive measures in view of Russia’s actions destabilizing the situation in Ukraine, and delivery is made to a third country outside the European Union and not to a partner country as defined in Annex VIII of the Regulation, any (re)sale and/or (re)export and/or other delivery of the goods and technologies supplied by the Seller, directly or indirectly, unchanged or integrated into other products, to Russia and/or through third parties for use in Russia is prohibited.

8.2 The Customer shall use its best efforts to ensure that the purpose of paragraph 8.1 is not undermined by third parties in the subsequent trade chain, including possible resellers.

8.3 The Customer shall establish and maintain an appropriate monitoring mechanism to detect behavior of third parties in the subsequent trade chain, including possible resellers, that would contradict the purpose of paragraph 8.1.

8.4 Any breach of paragraphs 8.1, 8.2, or 8.3 constitutes a material breach of an essential element of the contract between the Seller and the Customer and entitles the Seller to take appropriate remedial action, including but not limited to: 8.4.1 Termination of existing contracts and/or business relationships; 8.4.2 A contractual penalty equal to 100% of the value of the delivered goods; 8.4.3 Reporting the violation to the competent authorities in the European Union.

8.5 The Customer must promptly inform the Seller of any problems in implementing paragraphs 8.1, 8.2, or 8.3, including any relevant activities by third parties that could undermine the purpose of paragraph 8.1. The Customer must provide the Seller with information regarding compliance with the obligations under paragraphs 8.1 to 8.3 within two weeks upon simple request.

Customer Information

1. Information about the Seller’s Identity

Casada International GmbH Obermeiers Feld 3 33104 Paderborn Germany

Phone: +49 (0) 5254 / 930 98 0 Fax: +49 (0) 5254 / 930 98 40 Email: info@casada.com Managing Director: Jakob Radtke

2. Information on the Essential Characteristics of the Goods or Services

The essential characteristics of the goods or services can be found in the respective product description provided by the Seller.

3. Information on the Conclusion of the Contract

The conclusion of the contract takes place in accordance with Section 2 of the Seller’s General Terms and Conditions (see above).

4. Information on Payment and Delivery

Payment is made in accordance with Section 4, and delivery in accordance with Section 5 of the Seller’s General Terms and Conditions (see above).

5. Information on the Technical Steps to Conclude the Contract

The contract is concluded through offer and acceptance.

5.1 When using the Seller’s online order form, the Customer submits their offer as follows:

5.2 Acceptance by the Seller takes place in accordance with Section 2.3 of the General Terms and Conditions (see above).

6. Information on the Storage of the Contract

Text The contract text is stored by the Seller and sent to the Customer after submission of the order along with these Terms and Conditions and Customer Information in text form (e.g., letter, fax, email). In addition, the contract text is archived on the Seller’s website and can be accessed free of charge by the Customer via their password-protected customer account by entering the relevant login data, provided the Customer has created a customer account before submitting the order.

7. Information on Technical Means for Detecting and Correcting Input Errors

Before submitting a binding order, the Customer can correct their entries using the standard keyboard and mouse functions. Additionally, all entries are displayed again in a confirmation window before the final submission and can be corrected there using the standard keyboard and mouse functions.

8. Information on the Language Available for Concluding the Contract

The only language available for concluding the contract is German.