Shipping policy

Standard Delivery

Within Germany, standard delivery is free of charge.

Delivery time is approximately 4–5 business days. Shipment is typically handled by a contract forwarding agent who delivers the massage chair to the first accessible door without steps.

For your personal comfort, we recommend booking our Premium Delivery, Assembly & Instruction Service. This service is carried out directly by trained Casada staff. Our experienced service team delivers nationwide at your preferred date, sets up the massage chair at your chosen location, and explains all functions in detail.

For deliveries outside Germany, please contact our customer service.

 

Premium Delivery

For maximum comfort, take advantage of our Premium Delivery, Setup & Instruction Service.

This service is provided exclusively by trained Casada staff. Our expert team delivers your massage chair throughout Germany at your preferred time, sets it up exactly where you want it, and answers all your questions.
If you choose this option, the premium service will be charged at €299.00.

Your Premium Benefits at a Glance:

• Nationwide delivery on your preferred date

• Professional assembly and detailed product introduction

• Placement of the chair in the location of your choice

• Trained and friendly service staff